Technical Customer Success Manager – Creator Economy, Global Remote

This is a fully remote position, open to applicants in Canada.

📋 Description

• You will oversee a portfolio of approximately 45 creators requiring enhanced technical partnerships, primarily based in the US (thus, aligning with EST/PST time zones is essential).

• Addressing intricate platform configurations.

• Evaluating integrations and automation logic.

• Providing guidance on backend setups to facilitate scalability.

• Identifying root causes of feature-related issues.

• Assisting creators in making informed technical implementation choices.

• Collaborating with Product on advanced use cases.

• Converting technical possibilities into actionable steps.

• Reporting technical obstacles with well-structured documentation.

• Promoting the adoption of SDK updates or platform modifications.

• Conducting technical launch-readiness assessments.

• Analyzing crash logs and performance indicators.

• Recognizing recurring friction patterns across various portfolios.

• Clearly escalating genuine platform issues with context.

• Validating new feature releases prior to broader rollout.

• Keeping track of compliance updates from Apple and Google.

• Documenting technical best practices.

• Enhancing implementation playbooks.

• Providing technical credibility to support expansion discussions.

• Collaborating cross-functionally with Product and Engineering to enhance platform reliability.

⛳️ Requirements

• A minimum of 2+ years of experience in Technical Customer Success Management, Solutions, or roles related to SaaS implementation.

• Proven success stories and results that demonstrate your capabilities in supporting SaaS or app-based platforms.

• Comfortable discussing APIs, integrations, and automation logic.

• Skilled in managing multiple concurrent launches.

• Experienced in assisting customers through platform configurations, translating complexity into simplicity.

• Structured, analytical, and composed in ambiguous situations.

• High-touch customer experience is your forte.

• Proudly possess strong written documentation skills.

• Trained to recognize patterns before they evolve into recurring issues.

• Familiar with no-code and low-code ecosystems.

• Comfortable with provisioning profiles, certificates, and metadata.

• Understand backend logic even if not directly writing production code.

• Confidently say, “No Problem” when required to support submissions to Apple App Store or Google Play, and to review logs or crash reports.

• Prefer diagnosing systems over reacting emotionally.

• Think in workflows rather than just conversations.

• Thrive in dynamic product startup or scale-up environments.

🏝️ Benefits

• Fully remote work flexibility (you can work from anywhere).

• Global Gatherings - Meet the team in person at exciting locations (such as Croatia, Portugal, Greece… we appreciate great views 😉).

• Career Growth - Genuine career coaching, training, and conferences covered by us.

• Autonomy with impact - your insights directly influence how creators build and scale.

• Tech Gear Budget - Because high-performance systems begin with yours.

• Meaningful Time Off - 24 paid vacation days plus 10 “Celebration Leave” days for holidays that matter to you.

• Paid Parental Leave - Because family is always a priority.

• Join a global team that is shaping the future of creator-led applications.