Technical Customer Success Manager – Creator Economy

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of approximately 45 creators requiring more in-depth technical collaboration, primarily located in the US (therefore, aligning with EST/PST time zones is essential).

• Troubleshoot intricate platform configurations.

• Analyze integrations and automation processes.

• Provide guidance on backend setups to facilitate scalability.

• Identify root causes of feature-related challenges.

• Assist creators with technical implementation choices.

• Collaborate with Product teams on advanced use cases.

• Convert technical capabilities into straightforward actions.

• Report technical obstacles with comprehensive documentation.

• Ensure the adoption of SDK updates or platform modifications.

• Conduct technical launch-readiness assessments.

• Examine crash logs and performance indicators.

• Recognize recurring friction patterns within portfolios.

• Clearly communicate genuine platform issues with appropriate context.

• Validate new feature launches prior to broader implementation.

• Keep track of compliance updates from Apple and Google.

• Document technical best practices.

• Enhance implementation playbooks.

• Support expansion discussions with technical expertise.

• Collaborate cross-functionally with Product and Engineering to enhance platform reliability.

⛳️ Requirements

• A minimum of 2+ years in Technical Customer Success Management, Solutions, or SaaS implementation roles.

• Possess compelling narratives and demonstrable results showcasing your expertise in supporting SaaS or app-based platforms.

• Comfortable discussing APIs, integrations, and automation processes.

• Proficient in managing multiple concurrent launches.

• Experience supporting customers through platform configurations and translating complexities into clear solutions.

• Strongly structured, analytical, and composed in uncertain situations.

• High-touch customer experience is your forte.

• Proud to claim, “I have excellent written documentation skills.”

• Skilled at identifying patterns before they evolve into persistent issues.

• Experience in no-code/low-code ecosystems.

• Extremely comfortable with provisioning profiles, certificates, and metadata.

• Understand backend logic, even if not involved in writing production code.

• Support submissions to the Apple App Store and Google Play.

• Review logs or crash reports.

• Prefer diagnosing systems over reacting emotionally.

• Think in workflows rather than just conversations.

• Thrive in fast-paced product startup or scale-up environments.

🏝️ Benefits

• Enjoy the flexibility of fully remote work (work from anywhere).

• Participate in Global Gatherings - Connect with the team in stunning locations (Croatia, Portugal, Greece… we appreciate great views 😉).

• Career Growth - Receive actual career coaching, training, and conference opportunities funded by us.

• Autonomy with impact - Your insights directly influence how creators build and scale.

• Tech Gear Budget - Because high-performance systems begin with your equipment.

• Time Off That Counts - Receive 24 paid vacation days plus 10 “Celebration Leave” days for the holidays you genuinely celebrate.

• Paid Parental Leave - Because family always comes first.

• Become part of a global team shaping the future of creator-led applications.