Technical Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the adoption and execution of implementation strategies for platinum-level clients, ensuring they derive maximum value from the Armis platform.

• Comprehend customer use cases and offer suggestions to enhance security posture and optimize platform usage.

• Establish and nurture trustful relationships with both technical stakeholders and decision-makers.

• Serve as the customer's representative within Armis, liaising across various teams to achieve customer goals.

• Verify that deployment and configuration are in line with essential business use cases and are completed timely.

• Keep abreast of third-party integrations and their interactions with Armis in client environments.

• Act as a subject matter expert in your area of technical expertise.

• Collaborate with Product, Engineering, Support, and Sales teams to ensure account success.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent certifications (CISSP, Security+, CEH).

• Over 5 years of experience in a Customer Success Manager, Technical Account Manager, or similar customer-facing technical position.

• More than 5 years of experience in service delivery or technical account management in both post-sales and pre-sales contexts.

• Excellent communication and presentation abilities for both technical and executive audiences.

• At least 3 years of experience in IT, security, healthcare technology, or comparable fields.

• Knowledge of network protocols related to OT/ICS, biomedical, or conventional IT infrastructures.

🏝️ Benefits

• Comprehensive health benefits

• Discretionary time off

• Paid holidays including monthly me days

• A highly inclusive and diverse workplace