Technical Customer Care Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Address routine customer inquiries regarding product usage within VinSolutions.

• Offer technical assistance for application, product, and Cox Automotive suite-related issues until resolution.

• Interact directly with clients through phone, email, chat, and various electronic communication methods.

• Maintain a thorough understanding of VinSolutions processes and procedures.

• Accurately document all customer information in the CRM system.

• Facilitate communication with other departments to address client concerns.

• Collaborate with key stakeholders to identify and resolve inquiries.

• Provide follow-up to keep customers informed about the status of their issues.

• Utilize technical expertise while adhering to quality assurance standards.

⛳️ Requirements

• High school diploma or GED is required.

• Generally, less than 2 years of experience in a relevant field.

• Proficient in Microsoft Outlook, Word, and Excel.

• Ability to troubleshoot and document issues concerning system performance and functionality.

• Excellent verbal and written communication abilities.

• Strong problem-solving and troubleshooting capabilities.

• Exceptional interpersonal skills and attention to detail.

• Flexibility to accommodate extended hours, varied work schedules, and overtime as needed, including weekends.

• Capability to work independently and collaboratively as part of a team.

• Preferred: college degree.

• Preferred: technical background.

• Dependability and reliability are essential.

• Ability to manage multiple competing priorities in a fast-paced environment.

• CRM case logging/Salesforce experience is preferred.

• Experience with Genesys PureCloud or similar interaction distribution systems is preferred.

• Knowledge of the automotive industry is preferred.

• Must pass a pre-employment drug test.

• Must currently be authorized to work in the United States for any employer.

• No current or future OPT, CPT, STEM/OPT, or visa sponsorship available.

🏝️ Benefits

• A minimum of sixteen hours of paid time off each month.

• Seven paid holidays throughout the calendar year.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid time off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

• Reasonable accommodations for qualified applicants or employees with disabilities.