Customer Service Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Answer telephone inquiries from members regarding both individual and group benefit plans.

• Address questions related to government-sponsored health programs.

• Follow up on customer requests to guarantee thorough handling.

• Propose improvements to workflows and processes.

• Document and relay customer feedback.

• Inform customers about Blue Cross plans, programs, and claims procedures.

• Guide customers on using the online member site and mobile app.

• Record all calls for statistical analysis.

⛳️ Requirements

• Previous experience in a call center is preferred.

• Bilingual proficiency in English and French is advantageous.

• Strong listening skills and effective problem-solving abilities.

• Capability to manage complex inquiries independently.

• Excellent interpersonal skills and a pleasant telephone demeanor.

• Positive attitude and optimistic outlook in a fast-paced environment.

• Skill in conducting research and analysis to determine root causes.

• Competence in making independent decisions regarding problems and unusual situations.

• Ability to modify procedures within contract guidelines.

• Responsibility for the information provided to customers.

• Advanced customer service capabilities.

• Wired network connection is mandatory.

• Must be available to work the assigned shift following training and mentoring.

• A satisfactory criminal record check is required as a condition of employment after a conditional offer.

🏝️ Benefits

• Paid virtual training.

• Opportunities for career advancement.

• Healthy work-life balance.

• Innovative, high-energy, and team-oriented environment.