Customer Experience Advocate

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Provide exceptional customer service by identifying coverage gaps, applicable discounts, and renewal increases.

• Respond to incoming calls from customers seeking auto, home, motorcycle, and various insurance policies.

• Assist policyholders in making changes to their policies.

• Familiarize yourself with the insurance product range and the Jerry app to help customers find the right coverage.

• Address issues and eliminate obstacles between customers and their ideal coverage.

• Manage service requests related to vehicles, drivers, lienholders, and policy documentation.

• Gather customer feedback to enhance the product offering.

⛳️ Requirements

• Previous experience in customer service, sales, or hospitality is advantageous but not mandatory.

• A genuinely friendly and positive demeanor.

• A collaborative spirit and willingness to work as part of a team.

• A strong work ethic.

• Excellent problem-solving abilities.

• Strong communication skills.

• Candidates must currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly positions.

• A P&C insurance license is not immediately required; Jerry.ai will cover the cost of the license if necessary.

🏝️ Benefits

• Competitive salary and benefits package.

• Medical, dental, and vision insurance coverage.

• 401K matching program.

• Paid vacation time.

• Stock equity options.

• Flexible work schedule: choose between a 5-day, 8-hour week or a 4-day, 10-hour week.

• Fully remote work with necessary equipment provided.

• Coverage for P&C insurance license expenses if required.

• Health, dental, and vision benefits.

• Paid time off.

• Paid parental leave.

• 401(K) plan with employer matching.

• Wellness benefits.

• Opportunities for equity participation.