Technical Consultant Team Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide, mentor, and enhance the skills of Technical Consultants through consistent one-on-one meetings and personalized development plans.

• Carry out quarterly evaluations and bonus assessments for team members.

• Offer constructive performance feedback and collaborate on promotions, compensation suggestions, performance enhancement plans, and employee growth initiatives.

• Uphold Beyond20’s technical standards and development protocols, which include update set hygiene, story hygiene, documentation, testing, communication guidelines, time entry, and development best practices.

• Review technical work and address ongoing technical issues with Technical Architects and Delivery Leadership.

• Track team utilization, staffing risks, workload issues, performance challenges, and employee development requirements.

• Assess and approve non-billable hours and ensure that internal projects deliver business value.

• Assist in recruiting and onboarding through resume evaluations, interviews, hiring suggestions, and onboarding processes.

• Provide technical expertise on intricate technical or customer-related issues.

• Engage in project leadership conversations and customer meetings where support or coaching is advantageous.

• Continue to deliver customer solutions as a billable Technical Consultant or Technical Architect.

• Maintain an annual utilization objective of around 75%.

• Work in collaboration with the TCO Director, Delivery Leadership, Technical Architects, and project teams.

⛳️ Requirements

• Current Beyond20 Technical Consultant or Technical Architect in good standing.

• Proven technical proficiency across the ServiceNow platform.

• Established capability to mentor, coach, and nurture the development of others.

• Strong consulting and communication skills in customer-facing scenarios.

• Exceptional organizational, planning, and time management abilities.

• Capacity to balance customer service delivery with leadership responsibilities.

• Consistently exemplifies Beyond20's values, professionalism, accountability, and dedication to quality.

• Experience in leading or mentoring technical teams is preferred.

• Familiarity with interviewing, hiring, and onboarding technical personnel is preferred.

• Background in providing performance feedback and facilitating employee development is preferred.

• Multiple ServiceNow certifications with a proven commitment to ongoing professional development is preferred.

• Approximately 75% annual utilization target.

🏝️ Benefits

• Quarterly bonus assessments for direct reports are included in the compensation and performance evaluation process.

• Support for certifications and continued professional growth through tailored development plans.

• Opportunities for mentoring, stretch assignments, project experience, training, and knowledge sharing.

• Career development and preparation for advancement to Senior Technical Consultant and Technical Architect positions.