Technical Consultant – Mid-Market

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Serve as a technical advisor for customers and Ramp's internal teams, facilitating high-value implementations and expansion opportunities by directing integration, configuration, and system design.

• Collaborate with the Customer Activation and Account Management teams to evaluate customer needs and suggest scalable solutions, especially involving ERP, HRIS, and API integrations.

• Work alongside onboarding specialists and implementation leads to assist in technical workstreams (not manage them), ensuring quicker time-to-value and customer success.

• Partner with customers to resolve technical challenges and recommend effective product implementations for each client, possessing a comprehensive understanding of all integration and configuration options.

• Engage in technical discovery to comprehend customer systems and workflows, and advise on the best-fitting Ramp architecture, including the appropriate use of Ramp’s API.

• Act as a subject matter expert on our HRIS and Accounting integration partners, collaborating with Sales, Product, and partners to promote integration development aligned with customer requirements.

• Address integration obstacles and assist customers through complex configuration choices without directly writing code.

• Contribute to the creation of internal documentation and tools that enhance Ramp’s capability to support integration use cases for an expanding customer base.

• Impact Ramp’s product roadmap by relaying customer challenges and feedback to the Product and Engineering teams.

⛳️ Requirements

• Bachelor’s degree in computer science, engineering, finance, business, or a related discipline.

• Over 2 years of experience in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, preferably in a SaaS or fintech setting.

• Knowledge of ERP systems (such as NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows; expertise in SAP S/4HANA or Sage Intacct is highly preferred.

• Comfort in working with APIs, integration logic, and system architecture, with the ability to communicate these concepts to finance and operations stakeholders.

• Excellent communication skills: capable of converting complex technical solutions into business value, guiding customers towards scalable methods, and diplomatically redirecting conversations when requests do not align with best practices or product capabilities.

• A collaborative mindset and the ability to work cross-functionally with Sales, Customer Success, Product, and Engineering teams.

• Outstanding organizational and problem-solving abilities, with a proactive approach and a strong sense of ownership.

• Ability to thrive in ambiguous and fast-paced environments; adaptable and resourceful as Ramp scales its upmarket initiatives.

🏝️ Benefits

• Flexible PTO.

• Unlimited AI token usage.

• Centralized home-office equipment ordering.

• Health and wellness stipend.

• Budget for intra-office travel.

• Weekly coffee stipend.

• Comprehensive medical, dental & vision insurance coverage for you, with partial coverage for dependents.

• One Medical annual membership.

• 401(k) plan with employer matching on contributions made while employed by Ramp.

• Fertility HRA (up to $10,000 per year).

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at full pay.

• Pet insurance.

• In-office perks: lunch, snacks, drinks, and more.

• Group medical, dental, and vision coverage through Sun Life.

• Life, AD&D, and disability coverage.

• Fertility drug coverage (up to $4,000 lifetime).

• Group Retirement Plan with employer match (RRSP + DPSP).

• Employee Assistance Program and virtual care through Lumino Health.

• Private medical insurance through Freedom Elite.

• Virtual GP and at-home care via eMed x Livi.

• Workplace pension through Penfold, with a salary sacrifice option.