Technical Consultant II

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with clients through both in-person meetings and virtual sessions to outline solution dependencies and transform business practices in line with software design.

• Recognize technical challenges and offer recommendations for enhancement, prioritizing client satisfaction and efficiency for both Alkami’s FinTech multi-tenant model and in-house clients.

• Facilitate application demonstrations and discovery sessions to clarify business and technical software requirements following contract execution.

• Proactively identify and escalate project, business, and technical issues to the relevant resources and actively contribute to their resolution.

• Collaborate directly with third-party vendors to address integration and design challenges with various external systems.

• Work closely alongside Development, Configuration, and PM resources to troubleshoot complex technical integrations related to ongoing projects.

• Offer technical support to dedicated Support resources for system upgrades and troubleshooting of environments as necessary.

• Share expertise, knowledge, skills, and experiences with team members, provide technical leadership, and maintain the internal knowledge repository.

• Conduct audits of client environments and oversee the implementation of Alkami products and solutions.

• Develop and manage documentation and tools to ensure the scalability of the Technical Consulting organization.

⛳️ Requirements

• A minimum of 3 years of technical background and experience is required.

• At least 3 years of experience with customer-facing client interaction skills.

• Over 3 years of experience working with credit union cores such as Keystone Corelation, Fiserv DNA, or JackHenry Symitar.

• Willingness to travel up to 20% of the time.

🏝️ Benefits

• Unlimited paid time off.

• 401(k) plan with employer matching.

• Remote-first work environment.