Technical Assistance Center Agent

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Deliver outstanding client support through phone communication.

• Gain proficiency in Teladoc Health applications to assess patients’ concerns and guide issues towards diagnosis and resolution.

• Convey both short-term and long-term solutions to patients.

• Precisely document and update tickets in Salesforce CRM and the Team Support platform while adhering to customer SLAs.

• Sustain rapid closure rates and achieve high customer satisfaction ratings.

• Create online support materials, which include FAQs and knowledge bases.

• Actively identify enhancements to promote adoption and lessen the support workload.

• Play a vital role in developing support content.

• Coach, mentor, and support fellow TAC Specialists through individual assistance or group review sessions.

• Utilize basic problem-solving techniques to identify and resolve issues.

• Determine action plans based on established guidelines.

• Adhere to standard practices and procedures to deliver real-time support.

⛳️ Requirements

• A minimum of 2 years’ experience in a client-facing customer support position, ideally in a Software as a Service environment.

• Exceptional verbal and written communication skills in English.

• High proficiency in conveying complex technical issues to both technical and non-technical audiences across all support channels.

• A strong desire to assist others.

• Excellent time management and organizational abilities.

• Ensure all issues are accurately recorded and monitored.

• Proficient in Mac, Windows, Google applications, and mobile devices.

• Preferred experience in troubleshooting web and software applications, including WebRTC.

• Bachelor’s degree in a relevant field or equivalent experience demonstrated through a combination of work history, training, military service, and/or education.

• Capability to multitask, prioritize tasks, and manage time efficiently.

• Quick learner with the ability to navigate multiple systems and tools while addressing challenges in resource-limited settings.

• Must undergo identity and credential verification, interviews, and screening for fraud or misrepresentation.

🏝️ Benefits

• Comprehensive benefits program focused on you and your family.

• Customized programs that cater to the specific needs of employees and their families.

• Significant opportunities for career advancement and leadership roles.

• Resources for candidates including recruiter tips and insights into company culture.

• A forward-thinking and inclusive work environment.