Technical Architect – Merchandise Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Craft tailored solutions that align with each client’s unique business needs and circumstances.

• Collaborate with clients and internal business and technical stakeholders to comprehend requirements and deliver value to the business.

• Partner with Solution Architects to grasp and fulfill data requirements.

• Articulate methods for importing, exporting, and transforming data across Merch Ops and related solutions.

• Produce design documentation.

• Lead and communicate decisions regarding integration and technical architecture between Merch Ops, Blue Yonder, and third-party applications.

• Foster positive interactions with internal Blue Yonder teams and act as a primary contact for technical and functional discussions related to Merch Ops.

• Oversee and manage Tier 1 and Tier 2 customer escalations.

• Engage directly with Merch Ops customers to understand their processes, functions, and integrations.

• Propel customer stabilization and achieve high customer satisfaction (CSAT).

• Deliver comprehensive enterprise solution knowledge across the supply chain suite.

• Facilitate Root Cause Analysis to minimize recurring incidents.

• Participate in organizational initiatives and management-led projects.

• Support benchmarking and sizing activities.

• Conduct technical analysis sessions and formulate technical solutions.

• Provide technical assistance including design reviews, environment setup, software installation, configuration, operations consulting, troubleshooting, testing, and programming.

• Offer technical expertise on development projects and ensure prompt issue resolution.

• Communicate work progress effectively to Blue Yonder Management.

• Refine and define project technical requirements while estimating project timelines.

⛳️ Requirements

• Bachelor’s degree (or higher) in Computer Science, Engineering, or another relevant field.

• Over 5 years of experience in implementing, designing, or developing PMM or Merch Ops solutions, or comparable solutions.

• Extensive knowledge of merchandising software solutions and their technical architectures.

• Proficient coding skills in PL/SQL.

• Skills in Oracle database management.

• Experience with Linux batch scripting.

• Familiarity with Integration Build using API/JSON and flat files.

• Competence in batch schedule planning.

• Understanding of business processes in Supply Chain Management.

• Proven experience in comprehending and integrating data across various Supply Chain and Merchandising applications.

• Strong computer skills.

• Thorough knowledge of operating systems, client/server technology, ERP systems, integration, cloud, middleware technologies, and applications.

• Proficiency in NextGen/SaaS technology, including Azure, M&D, SaaS/DevOps concepts, or engineering/development skills with the ability to delve deep into Merch Ops code.

• Basic understanding of the Customer Support function, preferably in Supply Chain Execution/3PL.

• Basic knowledge of React and Node.js is advantageous.

🏝️ Benefits

• Annual performance bonus or commission program.

• Comprehensive Medical, Dental, and Vision coverage.

• 401K plan with matching contributions.

• Flexible Time Off policy.

• Corporate Fitness Program.

• Voluntary benefits including Legal Plans, Accident and Hospital Indemnity, Pet Insurance, and more.

• Commitment to workplace inclusion and belonging.

• Emphasis on work-life balance.