Technical Alignment Engineer

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• **Primary Responsibilities**

• - **Environment Alignment & Health Checks**

• - Conduct regular health evaluations for assigned clients utilizing RMM, monitoring tools, and checklists.

• - Identify misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance.

• - Deliver structured reports to vCTOs detailing risks, gaps, and actionable recommendations.

• - Manage support escalations that necessitate L3 technical expertise.

• - Ensure proactive alignment and remediation in the following key areas:

• - **Windows Server & Active Directory/Entra ID** – Assess domain health, replication, GPOs, DNS/DHCP settings, user/role management, and Entra ID synchronization.

• - **Office 365 & Azure** – Analyze configuration, licensing, security policies, conditional access, and backup solutions to guarantee compliance with best practices.

• - **Virtualization (VMware/Hyper-V)** – Oversee host/server health, cluster configurations, storage, networking, and failover capabilities.

• - **Networking (LAN/WAN, VLANs, Firewalls, VPNs)** – Confirm firewall rules, VLAN segmentation, site-to-site/client VPNs, and monitor for security or performance anomalies.

• - **Endpoint Management (Intune, Compliance & Conditional Access)** – Evaluate device enrollment, compliance policies, Intune settings, patch/update compliance, and conditional access enforcement.

• - **Documentation Excellence**

• - Maintain and enhance documentation in IT Glue and Autotask.

• - Resolve inconsistencies and ensure a “single source of truth” across all client environments.

• - Develop repeatable playbooks and process documentation for future use.

• - **Analysis & Standards Enforcement**

• - Detect systemic issues and recurring misalignments across various clients.

• - Propose remediation strategies and contribute insights to Project Initiation Documents (PIDs).

• - Provide feedback to refine GXA’s alignment methodology and technical standards.

• - **Collaboration & Support**

• - Collaborate with vCTOs by providing accurate, actionable data for QBRs and strategic client interactions.

• - Work in conjunction with Centralized Services, Service Desk, and Security teams to ensure adherence to standards.

• - Mentor junior team members and assist in enhancing GXA’s technical maturity.

• **Success Measures (Key Accountabilities)**

• - **Improved Technical Alignment** – Client environments consistently comply with GXA standards.

• - **Reduced Reactive Noise** – Diminish recurring tickets and escalations by identifying issues early.

• - **Documentation Excellence** – Ensure IT Glue and Autotask are accurate, up-to-date, and comprehensive.

• - **Analytical Insight** – Reports and data directly inform vCTO strategies and client roadmaps.

• - **Standards Advancement** – GXA’s standards evolve through TAE feedback and real-world observations.

• - **Operational Consistency** – Deliver health checks and documentation punctually and accurately.

• - **Team Enablement** – vCTOs and service teams depend on the TAE’s data to enhance client experience.

• - **Professional Growth** – Advance towards certifications, heightened technical mastery, and leadership in standards enforcement.

⛳️ Requirements

• **Technical Must-Haves**

• 7+ years of experience in IT systems/network engineering at an L4 level.

• - Advanced proficiency with:

• - **Windows Server, Active Directory/Entra ID, Office 365, Azure**

• - **Virtualization and Storage (VMware/Hyper-V)**

• - **Networking (LAN/WAN, VLANs, firewalls, VPNs)**

• - **Intune, endpoint compliance, and conditional access policies**

• - Strong skills in troubleshooting, diagnostics, and problem resolution.

• - Demonstrated capability to operate independently with minimal oversight.

• - Excellent written and verbal communication abilities.

• - Methodical, detail-oriented, and disciplined approach to work.

• **Preferred / Developmental Goals**

• - Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask.

• - Contributions towards technical standards and alignment libraries.

• - Bachelor’s degree in IT, Networking, or equivalent experience (7+ years).

• - Certifications (growth path):

• - CompTIA Security+ or Network+

• - Microsoft Azure/M365 Fundamentals

• - Cisco CCNA

• - Fortinet NSE 3/4

• - VMware VCP/VCTA

• - ITIL Foundation

• - Commitment to continuous learning and adapting to evolving standards.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuing education.

• Flexible work hours and remote work options.

• A supportive and collaborative work environment.