Technical Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical liaison for clients.

• Oversee the creation of environments and data migration in line with project specifications.

• Engage in every phase of the implementation lifecycle, including discovery, testing, deployment, and post-go-live assistance.

• Collect customer requirements and comprehend both current and future-state systems.

• Design and set up system infrastructure along with technical components of the NextGen solution.

• Facilitate knowledge transfer to customers regarding system and user maintenance.

• Address and resolve issues during implementation and post-go-live support.

• Identify potential risks and relay concerns through the Project Manager and internal leadership.

• Document and verify customer requirements, aligning them with NextGen functionality.

• Develop system blueprints and data flow diagrams for projects.

• Conduct consulting sessions via phone and in person to ensure readiness for technical production.

• Participate in internal and client project meetings, providing updates on progress and deliverables.

• Advise clients on their technical architecture needs.

• Ensure that infrastructure complies with technical specifications and industry best practices.

• Serve as a reliable resource for functional areas for both internal and external users.

• Write and adjust SQL and PowerShell scripts to fulfill customer requirements.

• Document best practices and solutions, contributing to the solutions repository and facilitating internal knowledge sharing.

• Review and address posted feedback and inquiries.

• Lead and engage in Continuing Education sessions.

• Complete training on new releases and maintain up-to-date knowledge on product functionality.

• Conduct both basic and advanced troubleshooting while involving other teams as necessary.

• Perform additional duties that support the overall goals of the position.

⛳️ Requirements

• Bachelor’s degree or a combination of education and experience that meets the required qualifications.

• Over 7 years of experience in healthcare IT in a technical capacity, ideally with enterprise solutions.

• Familiarity with software in a SaaS/cloud computing environment.

• Industry certification in networking, SQL, or related fields.

• A customer-focused mindset.

• Strong organizational, communication, collaboration, and listening skills.

• Proficient analytical and problem-solving capabilities.

• Technical expertise and troubleshooting skills.

• Ability to independently carry out client projects.

• Capability to read and interpret vendor technical specifications.

• Skill in analyzing vendor feedback, identifying root causes, and determining subsequent actions.

• Ability to manage numerous projects and customers while prioritizing tasks effectively.

• Experience in leading and facilitating customer workshops and sessions.

• Willingness to travel to customer locations as required.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive and diverse work environment.