Technical Account Manager – Splunk Platform

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver expert guidance and mentorship on enterprise-level architecture, configuration, and data governance within Splunk Enterprise and Splunk Cloud environments to ensure peak system performance.

• Implement strategic adoption initiatives, including regular meetings and documentation, to showcase valuable, measurable outcomes for our customers.

• Design and prioritize solutions that tackle scalability, performance, integration, and technical debt to enhance customer workloads.

• Create outcome-driven assessments to facilitate cost reduction, mitigate risks, and boost overall operational efficiency.

• Support customers with capacity and upgrade planning to ensure full preparedness for significant events and major projects.

• Act as the primary point of contact for adoption, enablement, and technical escalations to enhance the customer experience.

• Oversee and manage interactions with technical support teams to swiftly resolve high-priority issues and prevent future occurrences.

• Collaborate consistently with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.

• Contribute to team growth by establishing repeatable processes, creating collateral, and implementing new tools to enhance our internal workflows.

• Foster high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsells and expansion.

⛳️ Requirements

• Over 5 years of experience in administering and utilizing the Splunk platform.

• More than 3 years of experience in Splunk implementation, construction, and architecture.

• At least 2 years of experience working specifically with Splunk Cloud.

• A minimum of 1 year of hands-on experience with scripting languages (e.g., Bash) and application development (e.g., Java, Python, .NET).

• Experience in executing one or more enterprise Cloud Migration projects.

• Preferred: Splunk Core Certified Consultant accreditation.

• Preferred: Familiarity with the broader suite of Splunk-related products and integrations.

• Preferred: Advanced understanding of multi-tier Splunk architectures, clustering, and scalability issues.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Professional development opportunities