Technical Account Manager, Mid-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• As an essential member of the Customer Success team, you will play a pivotal role in retaining and expanding our mid-market clientele.

• You will collaborate closely with the Sales team to develop strategies aimed at enhancing the adoption of Hightouch within large enterprises.

• From a technical standpoint, your key responsibilities will include delivering a timely and well-organized onboarding experience for customers through effective project management, ensuring customers realize the full value of Hightouch’s offerings, and providing guidance on technical best practices.

• Offer customers proactive technical advice and expertise across our entire product range.

• Work in conjunction with Customer Support, Engineering, and other departments to assist with technical escalations.

• Contribute to the success of the Hightouch platform by identifying use cases and challenges for Engineering that will elevate our product to new heights.

⛳️ Requirements

• 5+ years of experience in a client-facing or technology-driven role that combines business experience with technical expertise.

• Proven experience in managing and executing technical projects with a customer-centric approach and a strong sense of empathy.

• Exceptional project management and communication skills.

• Demonstrated ability to swiftly learn new technologies and comprehend complex systems (including SQL, databases, APIs, reporting tools, etc.).

• Strong troubleshooting and problem-solving abilities, coupled with a continuous desire to enhance your technical knowledge.

• Ability to collaborate effectively across various teams and with diverse individuals.

• Capability to thrive under pressure, meet deadlines, and navigate unexpected challenges with ease.

🏝️ Benefits

• Significant equity compensation in the form of ISO options, along with the opportunity for early exercise and a 10-year post-termination exercise window.