Technical Account Manager, Spanish Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Offer expert guidance to customers on deployment, operational best practices, and assist in creating a Wiz Center of Excellence.

• Act as the main Wiz contact for technical inquiries and escalations, working closely with Support, Product Management, and other pertinent teams.

• Participate in workshops designed to help customers maximize the value of the Wiz platform.

• Build trusted advisor relationships and establish a regular engagement rhythm with customer stakeholders, from practitioners to C-level executives, focusing on enhancing adoption, ensuring retention, and promoting satisfaction.

• Assist customers in developing Success Plans that outline essential goals and key performance indicators, providing guidance to achieve these targets.

• Assess customers’ performance regarding these key performance indicators and report findings internally and externally.

• Identify and resolve technical issues promptly to maintain high levels of customer satisfaction.

• Work with Engineering and Support teams to swiftly and effectively address technical escalations.

• Advocate for customer requirements across different departments (product management, support, etc.).

• Provide insights on the availability of new features within Wiz.

• Effectively manage account escalations.

• Collaborate with the Wiz Sales and Renewal teams to facilitate contract renewals.

• Help identify opportunities for broader Wiz usage within the customer's organization.

• Keep abreast of the functional and technical aspects of the Wiz platform.

• Continuously monitor news regarding new and emerging cloud security threats.

• Expand your knowledge of the Wiz ecosystem, including Cloud Service Providers and Technology partners.

⛳️ Requirements

• A minimum of 3 years of experience in technical customer-facing roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.

• Strong knowledge of cloud services, architectures, and security best practices, with preferred CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).

• Familiarity with container technologies (Docker, Kubernetes) and their associated security considerations.

• Excellent problem-solving abilities, capable of troubleshooting complex technical issues and driving resolutions.

• Proven experience in building and maintaining relationships with enterprise clients, ensuring customer success, and surpassing performance metrics.

• Outstanding communication and interpersonal skills, with the capability to effectively engage stakeholders at all organizational levels.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• Fluent in both Spanish and English.

🏝️ Benefits

• Applicants must possess the legal right to work in the country where the position is located.

• This position does not provide visa sponsorship.

• We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activities, or any other legally protected characteristics.