Technical Account Manager, Spanish Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Act as a technical liaison and support our customer service teams.

• Engage in the onboarding process.

• Conduct quarterly health assessments and business evaluations.

• Participate in the TAM on-call rotation to assist with customer inquiries and case escalations.

• Raise customer concerns to management when necessary.

• Utilize internal technical knowledge to deliver effective solutions to customer challenges.

• Manage renewal risks and work alongside sales teams to address and ensure successful product renewals and upsells.

• Facilitate support cases to guarantee timely resolution of issues.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• Proficient in both English and Spanish.

• Experience with Windows Operating Systems.

• Familiarity with enterprise web technologies, security, and advanced infrastructures.

• Outstanding customer service abilities and capacity to quickly build technical trust with clients.

• Strong communication skills, both written and verbal.

• Demonstrated problem-solving capabilities.

• Team-oriented mindset.

• Dedication to customer success.

🏝️ Benefits

• Leading compensation and equity awards in the market.

• Extensive physical and mental wellness programs.

• Competitive vacation policy and holidays for rest and rejuvenation.

• Paid parental leave and adoption support.

• Professional growth opportunities available for all employees, regardless of their level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture featuring world-class amenities.

• Great Place to Work Certified™ worldwide.