Technical Account Manager – LATAM

This is a fully remote position, open to applicants in Chile.

📋 Description

• Own and oversee the complete onboarding process, from the post-sale transition through to the successful completion of onboarding.

• Lead the deployment of technical solutions, configure platforms, manage integrations, and activate features in accordance with security and operational best practices.

• Facilitate onboarding workshops, training sessions, and enablement programs tailored for customers and partners.

• Accelerate time-to-value by assisting customers in achieving significant adoption early in their journey.

• Recognize onboarding risks, including technical, operational, and engagement challenges, and proactively work towards their resolution.

• Serve as a technical escalation resource during the onboarding phase, coordinating with Support, Product, and R&D teams as necessary.

• Monitor onboarding milestones, progress, and risks while ensuring transparent communication with stakeholders.

• Advise customers on secure platform configurations and best practices for cybersecurity.

• Assist customers in enhancing their security posture through recommended configurations and feature utilization.

• Collaborate closely with Customer Success Managers to ensure a smooth transition from onboarding to ongoing success.

• Inform customers and internal stakeholders about strategies for risk reduction and optimal product usage.

• Identify configuration deficiencies, adoption obstacles, and security threats, and propose remediation strategies.

• Help define and refine onboarding methodologies, playbooks, and best practices.

• Contribute to scalable processes for customer journeys throughout the onboarding and early lifecycle stages.

• Share insights and trends from customers to promote continuous improvement initiatives.

• Work collaboratively across functions to enhance operational efficiency, consistency, and customer outcomes.

⛳️ Requirements

• 3–5+ years of experience in technical onboarding, implementation, deployment, solutions engineering, technical account management, customer success engineering, or similar customer-facing technical roles.

• Proven experience leading deployment, configuration, and integration projects for SaaS platforms.

• Strong grasp of cybersecurity principles and experience engaging customers in discussions focused on security.

• Demonstrated ability to work directly with customers in a technical advisory role.

• Exceptional communication skills, capable of articulating complex technical concepts to both technical and non-technical audiences.

• Experience in identifying and mitigating security risks within customer environments.

• Familiarity with Salesforce or comparable CRM/customer management platforms.

• Strong project management, organizational, and execution skills.

• Proficient in English communication skills (both written and verbal).

• Capacity to manage multiple onboarding projects simultaneously in a dynamic environment.

• Highly organized, detail-oriented, proactive, and accountable.

🏝️ Benefits

• Options for remote work

• Opportunities for professional growth and development