Technical Account Manager

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Deliver strategic, case-based technical consulting and implementation (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR to enhance customer platform adoption.

• Collaborate with Sales and Customer Success teams to maximize customer value through efficient onboarding, enablement, and thorough health assessments.

• Review platform utilization, data models, and dashboards to address identified issues and enhance overall account health.

• Plan and create detections and analytics for activating security use cases to address MITRE ATT&CK coverage gaps and improve security postures.

• Determine the effort required and formulate technical action plans to tackle complex technical scenarios based on comprehensive evaluations.

• Actively engage with Technical Success Engineers, Solution Engineers, and Architects to assess account health and spot data management opportunities.

• Conduct customer onboarding and enablement workshops to help users reach crucial success milestones.

• Align with account team members and customer decision-makers to showcase the concrete business value of proposed technical solutions.

• Contribute to practice key performance indicators by fostering process enhancements, creating collateral, and deploying new tools.

• Equip customers with high-quality architectural guidance, ensuring the success and scalability of their enterprise-level implementations.

⛳️ Requirements

• Proven experience in administering, configuring, and maintaining Splunk Core (Enterprise or Cloud) and/or Enterprise Security (ES) platforms.

• Demonstrated experience in designing Splunk architecture, implementing data onboarding, and deploying features of Splunk Core and/or ES products.

• Proficient in writing Search Processing Language (SPL), with the capability to develop and refine correlation and risk-based alerting rules.

• Experience in technical consulting, systems architecture, or big-data analytics roles.

• Proficient in scripting languages (such as Bash) and application development (Java, Python, or .NET).

• Practical experience in delivering Splunk Cloud implementations and managing cloud migration projects.

• Valid Splunk Consultant and Splunk Cloud Administration Certifications.

• Industry-standard security certifications, such as GIAC, CISSP, OSCP, or equivalent.

• Knowledge of enterprise architecture in both on-premise and Cloud environments (AWS, Azure, GCP).

• Strong understanding of cybersecurity frameworks, including NIST CSF, CIS, HIPAA, and PCI DSS.

• Expertise in additional security products and applications such as UBA/UEBA and SOAR.

• Experience with Splunk Data Management solutions, including Edge Processor, Ingest Processor, DDAA, and Federated Search.

• Excellent collaborative skills to effectively work with cross-functional teams and customer stakeholders.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Professional development opportunities