Technical Account Manager, Portuguese Speaking

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Provide expert guidance to customers on deployment, operational best practices, and assist in creating a Wiz Center of Excellence.

• Act as the primary liaison for technical inquiries or escalations, working closely with Support, Product Management, and other pertinent teams.

• Participate in workshops designed to help customers fully leverage the capabilities of the Wiz platform.

• Build trusted advisor relationships and establish regular communication with customer stakeholders, from practitioners to C-level executives, focusing on enhancing adoption, ensuring retention, and promoting satisfaction.

• Assist customers in formulating Success Plans that outline key objectives and performance indicators, providing guidance on achieving these goals.

• Assess customers’ progress towards these key performance indicators and report findings both internally and externally.

• Identify and resolve technical issues to maintain high levels of customer satisfaction.

• Work in collaboration with Engineering and Support teams to address technical escalations promptly and effectively.

• Advocate for customer needs across various departments, including product management and support.

• Provide insights regarding the introduction of new features in Wiz.

• Efficiently manage account escalations.

• Collaborate with the Wiz Sales and Renewal teams to facilitate contract renewals.

• Aid in spotting opportunities for increased Wiz usage within the customer’s organization.

• Keep current with functional and technical knowledge of the Wiz platform.

• Continuously track news on new and emerging cloud security threats.

• Expand your understanding of the Wiz ecosystem, including Cloud Service Providers and Technology partners.

⛳️ Requirements

• 3+ years of experience in customer-facing technical roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.

• In-depth understanding of cloud services, architectures, and security best practices, with CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.

• Familiarity with container technologies (Docker, Kubernetes) and the associated security considerations.

• Strong problem-solving abilities, capable of troubleshooting complex technical issues and driving resolutions.

• Demonstrated success in building and nurturing relationships with enterprise clients, driving customer success, and surpassing performance goals.

• Excellent communication and interpersonal skills, with the capability to engage effectively with stakeholders at all organizational levels.

• B.S. in Computer Science, Engineering, or a related field, or equivalent experience.

• Proficient in both English and Portuguese.

🏝️ Benefits

• Applicants must possess the legal right to work in the country where the position is based, without requiring visa sponsorship.