Technical Account Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary technical liaison for key accounts, managing escalations and facilitating resolutions for complex integration issues.

• Engage in high-level conversations with customer leadership concerning technical strategy, product trade-offs, incident management, and risk mitigation.

• Develop and execute best practices for technical onboarding, integration delivery, and ongoing monitoring of account health.

• Acquire in-depth knowledge of each customer's business model, technical infrastructure, and operational requirements to proactively deliver value.

• Collaborate with developers and senior engineers to offer strategic technical advice and assist in solution design.

• Work alongside Product and Development teams to tailor platform capabilities and incorporate customer insights into the product roadmap.

• Coordinate cross-functionally with Sales, Partnerships, and Finance to enhance account retention and regional expansion.

• Track integration progress and milestones across the team, ensuring consistent and high-quality delivery.

• Advocate for the LATAM customer base internally, contributing regional insights to Yuno's strategic discussions.

⛳️ Requirements

• Proficiency in English; knowledge of Portuguese and Spanish is advantageous.

• Over 5 years of experience in technical account management or integration engineering, ideally within fintech or payments sectors.

• Demonstrated success in leading or mentoring technical teams.

• Strong knowledge of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger.

• Expertise in web fundamentals including HTML, CSS, JavaScript, RESTful APIs, and modern frameworks.

• Practical experience with at least one server-side programming language: Golang, Python, Node.js, or similar.

• Familiarity with server and database technologies such as Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or equivalent.

• Exceptional analytical, problem-solving, and project management capabilities.

• Strong organizational skills, with the ability to manage multiple accounts, team priorities, and simultaneous projects.

• Effective communication skills, capable of engaging both technical and non-technical stakeholders at all levels of seniority.

• Experience with ticketing systems is a plus.

🏝️ Benefits

• Competitive Compensation

• Remote Work – You can work from anywhere!

• Home Office Bonus – A one-time allowance to support the creation of your ideal home office.

• Work Equipment

• Stock Options

• Health Plan wherever you are.

• Flexible Days Off