Technical Account Manager – OpenStack

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver personalized and attentive support and mentorship to a select group of enterprise clients.

• Cultivate valuable relationships by comprehending customers' IT infrastructures, internal processes, and business requirements.

• Ensure that customers have access to solutions that facilitate the efficient operation of their technical environments.

• Collaborate closely with internal teams, including Support Delivery, Engineering, and Product Management.

• Assist customers in collaborating with vendors and act as an advocate on their behalf.

• Generate unique insights about customers to share with engineering and the broader account team.

• Provide essential portfolio updates and support customers in upgrading their offerings.

• Conduct technical investigations into customer issues.

• Oversee customer cases and keep comprehensive documentation.

• Analyze and present periodic operational performance reviews to customer leadership.

• Conduct training sessions and presentations for customer associates.

⛳️ Requirements

• A blend of technical and customer-facing skills.

• Prior professional experience in a support, development, engineering, or quality assurance (QA) setting.

• Capability to manage and enhance existing enterprise customer relationships.

• A growth mindset and eagerness to learn.

• Exceptional verbal and written communication abilities.

• Strong collaboration skills.

• In-depth technical knowledge of OpenStack and its components.

• Advanced troubleshooting expertise with Linux servers in enterprise environments.

• User-level familiarity or experience with the Red Hat OpenShift Platform is advantageous.

• Knowledge and prior experience in troubleshooting software-defined networks (SDN) in distributed systems is a plus.

• Experience in managing large public or private cloud environments is beneficial.

• Experience with managing and troubleshooting containers is a plus.

🏝️ Benefits

• Health insurance.

• Participation in internal events.

• Flexible working hours.

• Paid time off.

• Remote work options.