Technical Account Manager – OpenShift

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Cultivate relationships with essential business and IT stakeholders while becoming well-versed in a customer’s implementation by grasping their primary business objectives and priorities.

• Conduct technical assessments and share expertise to proactively identify and mitigate potential issues.

• Alert customers to technology changes or possible service disruptions and provide advice on strategies for mitigation.

• Offer guidance and support to customers regarding their current and upcoming Red Hat products; troubleshoot technical challenges and facilitate issue escalation with Red Hat and customer teams.

• Perform analysis and deliver regular reviews of operational performance to customer leadership.

• Oversee customer use cases and ensure clear and thorough case documentation is maintained.

• Develop customer engagement strategies and keep documentation regarding the customer's environment up to date.

• Enhance and nurture customer relationships by providing attentive, relationship-focused support.

• Foster trust with customers and act as their advocate within Red Hat.

• Contribute to the internal Red Hat team by sharing knowledge and best practices with colleagues, participating in internal projects and initiatives, and serving as a Subject Matter Expert (SME) and mentor in specific technical or process areas.

• Collaborate closely with Red Hat Engineering, Product Management, and Technical Support teams to troubleshoot, test, and resolve issues.

• Travel as required to meet customers and attend regional events.

• Quickly learn new technologies, including container orchestration, container registries, container build strategies, and microservices on container platforms.

• Establish and maintain alignment with Red Hat's cloud technologies strategy.

• Work with Red Hat’s product engineering teams to help develop solution patterns, informed by customer engagements and personal experience, that promote platform adoption.

• Collaborate with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and successful outcomes that lead to long-term enterprise success.

• Articulate how specific Red Hat cloud solutions and our cloud roadmap correspond to customer use cases.

⛳️ Requirements

• A minimum of 3 years experience in support, development, engineering, quality assurance, or within a TELCO or telecommunications organization.

• Proficiency in enterprise cloud solutions such as Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform by Red Hat).

• Capability to manage and expand existing enterprise customer relationships through proactive, relationship-driven support.

• Exceptional verbal and written communication skills; ability to clearly and concisely convey complex information to customers.

• Solid understanding of enterprise architecture and strategic business drivers.

• Ability to handle multiple issues and projects with a keen attention to detail.

• Direct experience with a range of hardware vendors.

• Bachelor’s degree in a technology-related field, ideally in computer science or engineering (preferred).

• Red Hat Certified Engineer (RHCE) (preferred).

• Previous experience in a technical leadership or mentorship position (preferred).

• Experience in training and delivering presentations (preferred).

• Proficiency in Czech or Slovak is desired. Other European languages are a plus.

🏝️ Benefits

• Health insurance

• Professional development opportunities