Technical Account Manager – North, South, West

This is a fully remote position, open to applicants in Austria.

📋 Description

• Management of technical and strategic aspects for both new and existing customers, including regular meetings and coordination, proactive assessment of needs, and resolution of issues.

• Proactive upselling strategies aimed at continually enhancing customers' IT system environments.

• In-depth knowledge and effective communication of Base-IT solutions.

• Creation of tailored IT solutions for customers in close collaboration with Key Account Management.

• Active involvement in project management, including resource planning for the operational technical team, project oversight, handling change requests, and scheduling.

• Facilitation of customer workshops.

• Ongoing quality management and documentation of undertaken activities.

• Independent management of incidents and troubleshooting.

• Review and validation of billing processes.

⛳️ Requirements

• Strong technical understanding of IT solutions and expertise in IT infrastructure.

• Solid grasp of Microsoft technologies, both cloud-based and on-premises.

• Completed education in IT (apprenticeship, HTL [technical college], FH [university of applied sciences], or university).

• Several years of experience in project management and/or IT management.

• Customer-focused, communicative individual with an emphasis on comprehensive solutions.

• Proficient in both German and English languages.

• Methodical, structured, and independent working approach.

• Passion for emerging technologies.

🏝️ Benefits

• Performance-driven compensation with a commitment to offering above-market salaries.

• Attractive bonus scheme in addition to the base salary.

• Option to work a 4-day work week.

• Collaboration with clients operating on an international scale.

• Provision of a company car.

• Company phone, laptop (available for personal use), and other IT equipment.

• Flexible working hours and the possibility of remote work.

• Attractive employee discounts and benefits.

• Opportunities for individual training and certifications.

• Fresh fruit, unlimited coffee, and various other surprises.

• Legendary team events, including exciting company outings.

• Numerous discounts on fashion, leisure activities, and technology.

• Company bike available.

• "200er" sports allowance/program.

• Occupational health care services, including free physiotherapy and massage.