Technical Account Manager – North America Accounts

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary technical liaison for strategic accounts, managing escalations and resolving complex integration issues.

• Facilitate high-level conversations with customer leadership regarding technical strategy, product trade-offs, incident management, and risk mitigation.

• Establish and execute best practices for technical onboarding, integration delivery, and continuous monitoring of account health.

• Develop a comprehensive understanding of each customer's business model, technical framework, and operational requirements to proactively deliver value.

• Collaborate with developers and senior engineers to offer strategic technical advice and assist in solution design.

• Work alongside Product and Development teams to tailor platform functionalities and incorporate customer feedback into the product roadmap.

• Engage cross-functionally with Sales, Partnerships, and Finance to aid in account retention and promote regional growth.

• Track integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery.

• Advocate for the LATAM customer base internally, integrating regional insights into Yuno's strategic discussions.

⛳️ Requirements

• Proficiency in English; knowledge of Portuguese and Spanish is advantageous.

• Over 5 years of experience in technical account management or integration engineering, ideally within the fintech or payments sector.

• Demonstrated success in leading or mentoring technical teams.

• Solid understanding of RESTful APIs, SOAP, JSON, XML, and API management tools like Postman, SoapUI, or Swagger.

• Expertise in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks.

• Practical experience with at least one server-side programming language: Golang, Python, Node.js, or similar.

• Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or comparable systems.

• Strong analytical, problem-solving, and project management abilities.

• Excellent organizational skills with the capacity to manage multiple accounts, team priorities, and overlapping projects.

• Ability to communicate clearly and persuasively with both technical and non-technical stakeholders at all levels of seniority.

• Experience with ticketing systems is a plus.

🏝️ Benefits

• Competitive Compensation

• Remote Work – You can work from anywhere!

• Home Office Bonus – A one-time allowance to help you create your ideal home office.

• Work Equipment

• Stock Options

• Health Plan regardless of your location.

• Flexible Days Off