Technical Account Manager – Midwest

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as the main technical liaison, fostering trust and building robust relationships within paper mill accounts.

• Provide strategic guidance, share best practices, and offer proactive recommendations for product implementation and enhancement.

• Tackle intricate product-related inquiries, swiftly resolve issues, and minimize disruptions to the customer’s operations.

• Maintain comprehensive knowledge of DuBois’ specialty chemical solutions as well as the unique technical environments of our customers.

• Educate clients on new features and optimal practices to encourage effective product adoption and utilization.

• Collaborate closely with the District Sales Manager to formulate strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).

• Conduct technical check-ins and actively engage during Business Reviews, ensuring clear measurement and communication of the value provided by DuBois’ solutions.

• Work effectively with both the customer and our internal teams (Sales, Service, R&D, Portfolio Management) to ensure we fulfill our commitments to the customer.

• Relay consistent feedback from customers to the Portfolio Management and Research & Development teams.

• Maintain a regular presence at customer sites to guarantee adequate service and support coverage, prevent churn, and enhance sales and profitability.

⛳️ Requirements

• A minimum of 10 years of experience with Paper and Pulp specialty chemical solutions, technical support, and account management is essential.

• Exceptional customer service skills to cultivate and sustain positive relationships with clients.

• Capability to address customers’ technical challenges and assist in improvement processes using product expertise.

• Document and share service insights for each customer visit within the CRM system.

• Goal-oriented and proactive in pursuing new business opportunities.

• Strong critical thinking and problem-solving abilities with meticulous attention to detail.

• Proficient in conducting technical/mechanical on-site testing.

• Excellent communication skills, both oral and written, as well as strong presentation abilities.

• Skilled in Microsoft Office, Customer Relationship Management (CRM), and analytical tools.

• Ability to work independently with minimal supervision.

• Willingness to travel up to 25%, including overnight trips.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401k with company match

• Paid holidays

• Vacation time

• Income protection plans