Technical Account Manager – LATAM

This is a fully remote position, open to applicants in Peru.

📋 Description

• Take ownership of the technical relationship with our LATAM customers as they progress through their PVcase journey, starting from Onboarding to Implementation.

• Leverage product domain expertise to act as a reliable technical advisor and resource for customers.

• Oversee a portfolio of customers, serving as the main point of contact for technical inquiries and coordinating issue management and problem resolution.

• Collaborate with the Customer Success Management team, who are tasked with delivering strategic and commercial value to the customer.

• Assist customers throughout their implementation, onboarding, and adoption processes.

• Drive positive Adoption, Net Retention, and Churn metrics.

• Gather and analyze customer data to uncover trends, comprehend adoption patterns, and offer insights to improve the customer experience.

• Present Executive Business Reviews in conjunction with the Customer Success Manager, concentrating on value realization and pinpointing areas for growth.

• Champion customers and cultivate strong relationships to promote the adoption of PVcase products.

• Consult with customers throughout their lifecycle to grasp their business and strategic objectives, ensuring continuous value from PVcase’s offerings.

• Work closely with cross-functional teams at PVcase, including Sales, Product, and Marketing, to facilitate a seamless customer journey.

• Relay customer feedback to PVcase Product Management and Engineering teams to help identify pain points and communicate feature requests.

⛳️ Requirements

• Proficiency in both English and Spanish.

• Advanced understanding of AutoCAD, solar design software, and/or GIS development platforms.

• Minimum of 3 years of design experience in the Utility-scale solar sector is preferred.

• Capability to guide customers through software implementation, fostering adoption, and ensuring customers derive the full value of the product.

• Strong communication skills for effective collaboration with internal and external teams.

• Experience in managing customer accounts, addressing escalations, and resolving issues is preferred.

• Strong problem-solving skills and an analytical mindset to effectively identify and tackle customer challenges.

• Exceptional communication, time management, project management, and interpersonal skills to work collaboratively with internal and external stakeholders.

• Proven ability to build and maintain strong customer relationships, providing technical guidance and support.

• Experience managing complex technical projects and delivering successful outcomes.

• Outstanding communication and presentation skills to effectively engage with both technical and non-technical stakeholders.

🏝️ Benefits

• Flexible benefits package, allowing customization of perks to suit your individual style.

• Enjoy the freedom of unlimited remote work.

• Flexible working hours that balance your personal and professional life.

• Half-day Summer Fridays.

• Comprehensive training and onboarding program for a smooth start.

• Competitive and steadily increasing salary that acknowledges and rewards your commitment.

• Opportunities to participate in international training programs.

• Internal transparency regarding company results and salary structure, fostering a culture of trust and collaboration.

• Additional paid time off, including for birthdays, volunteering, and other special occasions.

• Immigration-related employment benefits, such as visa sponsorship, are not available for this position.