Technical Account Manager, German-speaking

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Collaborate with Enterprise clients to maximize the business value of their investment in Miro.

• Serve as a fractional strategic advisor, assisting customers in optimizing workflows and promoting AI-powered adoption.

• Track platform health, user engagement, usage trends, and feature adoption.

• Provide proactive, insights-driven recommendations.

• Equip internal advocates with strategies to enhance adoption across teams.

• Deliver adoption reporting and analytics on business outcomes to guide ongoing strategy.

⛳️ Requirements

• Over 5 years of experience in consulting, technical account management, forward-deployed engineering, or similar roles in enterprise SaaS.

• Strong technical proficiency: knowledge of APIs, integrations, and enterprise IT ecosystems.

• Demonstrated ability to lead workflow optimization, platform adoption, and large-scale change management initiatives.

• Experience utilizing AI, prompt engineering, and agentic workflows to support and enable customer use cases; familiarity with MCP and low/no code tools is a plus.

• Proficient in platform analytics to drive data-informed decisions and continuous improvement.

• Capable of facilitating executive-level discussions and cross-functional workshops.

• Familiarity with collaboration tools and product/service development workflows is advantageous.

• Highly proactive, strategic thinker with a strong focus on customer outcomes.

• Fluency in both German and English (spoken and written) is required.

• Willingness to travel to customer sites up to 25% of the time.

🏝️ Benefits

• Equity.

• A wellbeing benefit.

• A work-from-home equipment allowance.

• An annual Learning & Development stipend.