Technical Account Manager, French Speaking

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver expert advice to customers on deployment strategies, operational best practices, and assist in creating a Wiz Center of Excellence.

• Act as the main Wiz contact for technical inquiries or escalations, working closely with Support, Product Management, and other related teams.

• Participate in workshops designed to help customers fully leverage the capabilities of the Wiz platform.

• Build trusted advisor relationships and establish regular communication with customer stakeholders, from practitioners to C-level executives, with an emphasis on enhancing adoption, ensuring retention, and promoting satisfaction.

• Support customers in formulating Success Plans that detail critical objectives and key performance indicators, and guide them in achieving these goals.

• Assess customers' progress toward these key performance indicators and report findings both internally and externally.

• Recognize and resolve technical issues to maintain high levels of customer satisfaction.

• Work together with Engineering and Support teams to address technical escalations swiftly and efficiently.

• Represent customer needs across various departments, including product management and support.

• Provide insights regarding the introduction of new features within Wiz.

• Manage account escalations effectively.

• Collaborate with the Wiz Sales and Renewal teams to facilitate contract renewals.

• Aid in identifying opportunities for increasing Wiz utilization throughout the customer's organization.

• Keep current with functional and technical knowledge of the Wiz platform.

• Continuously monitor developments related to new and emerging cloud security threats.

• Expand your understanding of the Wiz ecosystem, including Cloud Service Providers and technology partners.

⛳️ Requirements

• A minimum of 3 years of experience in technical customer-facing roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.

• Strong grasp of cloud services, architectures, and security best practices, with CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) being preferred.

• Familiarity with container technologies (Docker, Kubernetes) and their associated security considerations.

• Excellent problem-solving abilities, with the capacity to troubleshoot complex technical issues and drive towards resolution.

• Demonstrated success in building and nurturing relationships with enterprise clients, driving customer success, and surpassing performance targets.

• Outstanding communication and interpersonal skills, capable of engaging effectively with stakeholders at all organizational levels.

• B.S. in Computer Science, Engineering, or a related field, or equivalent experience.

• Proficient in both English and French.

🏝️ Benefits

• Candidates must possess the legal right to work in the country where the position is located, without requiring visa sponsorship.

• Equal opportunity employer.