Technical Account Manager – Data & Analytics

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist the primary Technical Account Manager (TAM) in tracking the health and performance of Varicent solutions for a portfolio of VIP clients.

• Aid in training users on essential Varicent features, configuration principles, and best-practice methodologies.

• Engage in the assessment of new features, fixes, and release notes to evaluate potential effects on the customer’s environment.

• Help configure Varicent solutions in accordance with documented customer requirements, under the supervision of the senior TAM.

• Compile and distribute monthly reports detailing performance, utilization, and support-related metrics.

• Examine solution usage and data trends to identify possible issues or areas for enhancement.

• Support the execution of proactive maintenance initiatives and solution enhancements.

• Work alongside TAMs and internal teams to troubleshoot issues, investigate defects, and aid in optimization efforts.

• Spot opportunities for customer value realization and present them to the primary TAM for strategic consideration.

• Engage in discussions with customers that position Varicent products as effective solutions to process challenges, facilitating thoughtful upsell, cross-sell, and expansion strategies.

• Collaborate with the TAM team to foster sustainable customer engagement, successful project outcomes, and product adoption.

• Assist in planning and estimating tasks within the Technical Success journey, ensuring alignment with the available VIP entitlement for customers.

• Coordinate with internal stakeholders to comprehend change management processes and propose improvements where applicable.

• Work together with TAMs to maintain a reusable object repository.

⛳️ Requirements

• Minimum of 5 years of experience in IT consulting and enterprise software implementation.

• Previous experience with query-based languages and relational databases.

• Technical data skills, including significant experience with SQL data manipulation and Microsoft Excel.

• Preferred: Familiarity with the Sales Performance Management domain.

• Strongly preferred: Hands-on experience with Varicent software products (administration, implementation, and/or support).

• Fundamental understanding of system configurations, data models, and best practices for data integration.

🏝️ Benefits

• Health insurance.

• Flexible working arrangements.

• Professional development opportunities.