Technical Account Manager – Data & Analytics

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Assist the primary Technical Account Manager (TAM) in overseeing the health and performance of Varicent solutions for a portfolio of VIP clients.

• Provide guidance to users regarding fundamental Varicent functionalities, configuration concepts, and best practices.

• Engage in the evaluation of new features, fixes, and release notes to assess their potential impact on the customer's environment.

• Aid in the configuration of Varicent solutions based on documented customer needs, with oversight from the senior TAM.

• Compile and disseminate monthly summaries of performance, utilization, and support-related metrics.

• Examine solution usage and data trends to identify potential issues or areas for improvement.

• Assist in executing proactive maintenance measures and enhancements to the solution.

• Work collaboratively with TAMs and internal teams to troubleshoot errors, investigate defects, and support efforts to optimize solutions.

• Recognize opportunities for enhancing customer value and present them to the primary TAM for strategic consideration.

• Engage in discussions with customers that position Varicent products as effective solutions to process challenges, facilitating strategic upsell, cross-sell, and expansion initiatives.

• Partner with the TAM team to ensure sustainable customer engagement, successful project outcomes, and product adoption.

• Participate in the planning and estimation of tasks within the Technical Success journey, ensuring alignment with the available customer VIP entitlement.

• Collaborate with internal stakeholders to understand change management processes and suggest improvements when necessary.

• Work with TAMs to maintain a reusable object repository.

⛳️ Requirements

• Minimum of 5 years of experience in IT Consulting and Enterprise Software Implementation.

• Previous experience with Query-Based Languages and Relational Databases.

• Technical data skills, including strong proficiency in SQL data manipulation and Microsoft Excel.

• Preferred: Knowledge of the Sales Performance Management domain.

• Strongly Preferred: Practical experience with Varicent software products (including administration, implementation, and/or support).

• Basic understanding of system configurations, data models, and best practices for data integration.

🏝️ Benefits

• Join Excellence: Work in a diverse, collaborative, and innovative team.

• Grow Together: Unlock your potential in a supportive environment.