Technical Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary technical liaison for strategic accounts, managing escalations and facilitating solutions for complex integration issues.

• Conduct high-level conversations with customer leadership regarding technical strategy, product trade-offs, incident management, and risk reduction.

• Establish and execute best practices for technical onboarding, integration delivery, and continuous monitoring of account health.

• Develop a comprehensive understanding of each customer's business model, technical infrastructure, and operational requirements to proactively create value.

• Collaborate with developers and senior engineers to offer strategic technical advice and assist in solution design.

• Work alongside Product and Development teams to tailor platform functionalities and incorporate customer insights into the product roadmap.

• Engage cross-functionally with Sales, Partnerships, and Finance to enhance account retention and facilitate regional growth.

• Oversee integration progress and ramp-up milestones throughout the team, ensuring consistent and high-quality delivery.

• Advocate for the LATAM customer base internally, integrating regional insights into Yuno's strategic discussions.

⛳️ Requirements

• Proficiency in English; knowledge of Portuguese and Spanish is a plus.

• A minimum of 5 years in technical account management or integration engineering, ideally within the fintech or payments sectors.

• Demonstrated experience in leading or mentoring technical teams.

• Strong knowledge of RESTful APIs, SOAP, JSON, XML, and API management tools like Postman, SoapUI, or Swagger.

• Skilled in web fundamentals including HTML, CSS, JavaScript, RESTful APIs, and contemporary frameworks.

• Practical experience with at least one server-side programming language: Golang, Python, Node.js, or similar.

• Familiarity with server and database technologies such as Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or equivalent.

• Excellent analytical, problem-solving, and project management capabilities.

• Strong organizational skills to handle multiple accounts, team priorities, and various projects simultaneously.

• Exceptional communication skills, effectively engaging both technical and non-technical stakeholders at all levels of seniority.

• Experience with ticketing systems is advantageous.

🏝️ Benefits

• Competitive Compensation

• Remote Work – You can work from anywhere!

• Home Office Bonus – A one-time allowance to help you create your ideal home office.

• Work Equipment

• Stock Options

• Health Plan wherever you are.

• Flexible Days Off