Technical Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a knowledgeable expert, entrusted with the management and development of your assigned client portfolio.

• Evaluate the impact of new features and fixes, aligning them with the organizational requirements of customers.

• Assist in tailoring Varicent-specific solutions according to customer specifications as needed.

• Produce and disseminate monthly performance and support metric reports.

• Analyze usage data and metrics to pinpoint necessary corrective actions.

• Aid in executing remedial actions for proactive maintenance.

• Provide support to team members by resolving errors, bugs, and technical challenges while offering advice on best practices for optimizations, thereby enhancing team skills.

• Take the initiative to identify opportunities for growth.

• Collaborate with our team to foster sustainable development of projects and products.

• Engage in Success Planning Workshops to promote Customer Success initiatives through effective planning.

• Work alongside internal stakeholders to evaluate the change management process and suggest improvements where applicable.

⛳️ Requirements

• Minimum of 7 years of experience in IT Consulting and Enterprise Software Implementation.

• Bachelor’s Degree or higher in a technical discipline or a related business field.

• Previous experience with Query-Based Languages and Relational Databases.

• Strong technical data skills, particularly with SQL, data manipulation, and Microsoft Excel.

• Effective time management skills to organize work schedules and consistently meet deadlines.

• Excellent business communication abilities.

• Experience in gathering and interpreting requirements and aligning them with product functionalities.

• Capacity to empathize with customers and comprehend their needs throughout the software lifecycle.

• Proactive attitude and the ability to operate with minimal supervision.

• Flexibility to adapt to changing processes and environments.

• Prior hands-on experience with Varicent software products, including administration, implementation, and/or support.

• Experience with SPM Software.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.