Technical Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the onboarding and integration of enterprise projects, ensuring launches are executed on time and successfully.

• Supervise the product/program/project from inception to delivery, collaborating with customers on technical issues.

• Collaborate closely with Customer Success Management and other internal teams to pinpoint opportunities and convert customer objectives into actionable technical setups with adoption strategies.

• Comprehend customer needs and address technical obstacles, taking ownership of the process, including communication of challenges, objectives, requirements, and solutions.

• Maintain an in-depth knowledge of SpyCloud’s product offerings.

• Offer technical direction and manage timelines, milestones, migration objectives, and business transformation strategies.

• Create best practices and resources based on insights gained from customer interactions to support scaling initiatives.

• Act as an advocate for customers, representing their interests internally.

• Provide constructive feedback and seek ways to enhance the customer experience through processes and materials, facilitating value realization.

⛳️ Requirements

• Strong technical expertise and a proven ability to influence change at all organizational levels.

• Comprehensive working knowledge of various web technologies, including an understanding of APIs and databases.

• Proficient in REST technology, with prior experience working with APIs and the capability to comprehend and troubleshoot cloud solutions.

• Proven experience in documenting processes, playbooks, and other resources for Technical Account Managers (TAMs).

• Ability to collaborate effectively in teams comprising both technical and non-technical members across multiple concurrent projects.

• Experience in translating business objectives into technical solutions.

• Knowledgeable in data analytics to identify key performance indicators and conduct data analysis for actionable insights.

• Capable of working seamlessly with the customer's development team.

• Hands-on experience with a strong background in problem analysis and resolution within SaaS enterprise platforms.

• BA/BS/Undergraduate degree is required.

• Preferred: 3-5+ years of experience in Technical Account Management or Sales Engineering in a customer-facing capacity.

• Familiarity with Software as a Service (SaaS) solutions is preferred.

• Hands-on experience with programming/scripting languages and their application with APIs is preferred.

• Cybersecurity and Account Takeover (ATO) prevention experience is a plus.

• Experience with Active Directory, Entra ID, Splunk, XSOar, Sentinel, SOAR/SIEM is preferred.

🏝️ Benefits

• 401(k) plan with Employer Contributions.

• Comprehensive Health, Vision, and Dental Insurance.

• Health Savings Account (HSA) available with Employer Contributions.

• Employer-paid Life, Short-term, and Long-term Disability Insurance.

• Generous Paid Time Off (PTO) policy and 16 paid holidays each year.

• Retirement Savings Plan with Employer Contributions.

• Employer-provided Private Health Insurance and Healthcare Cashplan.

• Employer-paid Life Insurance and Income Replacement coverage.

• Generous Holiday Plan offering 14 paid holidays each year.