Technical Account Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Take ownership of and implement account strategies that align with divisional goals, such as increasing volume, enhancing margins, and expanding market share.

• Spearhead the technical-commercial relationship with converters and end users, establishing robust, multi-tiered connections from plant operations to executive management.

• Keep abreast of market trends, competitor activities, and technological advancements to guide strategy and proactively spot growth opportunities.

• Serve as a technical expert for customers by comprehending their converting machinery, specifications, performance metrics, and application needs.

• Work in collaboration with engineering, quality, and operations teams to design, test, and launch new products, grades, and service offerings.

• Convert customer process challenges into actionable internal development initiatives, encompassing trials, qualifications, and continuous improvement efforts.

• Aid in developing value propositions by quantifying enhancements in performance, material efficiencies, and operational advantages.

• Direct pricing strategies and manage margins for assigned accounts.

• Maintain comprehensive account analytics, including sales data, volume forecasts, gross margins, competitive positioning, specifications, and contract terms.

• Assist in sales and operational planning (S&OP) through precise forecasting and demand insights.

• Oversee commercial agreements, including pricing structures, supply contracts, inventory programs, and confidentiality agreements.

• Ensure disciplined management of accounts receivable, days sales outstanding (DSO), and working capital goals.

• Act as the main commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment with account strategies.

• Promote internal communication to guarantee seamless execution of customer programs from development to commercialization.

• Lead the resolution of intricate technical or commercial challenges by coordinating cross-functional resources for timely and effective solutions.

• Conduct regular business and technical evaluations covering performance, quality, delivery, innovation pipelines, and value creation.

• Foster a culture of continuous improvement focused on operational excellence and customer satisfaction.

⛳️ Requirements

• A bachelor’s degree is required, preferably in engineering, materials science, chemistry, business, or a related technical field.

• 7–10+ years of experience in packaging and paper manufacturing settings, possessing a strong combination of technical and commercial roles.

• Proven track record in strategic or national account management and developing complex opportunities.

• Demonstrated capability to quantify and articulate both technical and financial value.

• Strong analytical skills, presentation abilities, and business acumen.

• Proficiency in CRM systems along with advanced skills in Excel, PowerPoint, and Word.

• Experience in supporting new product development or technical commercialization initiatives.

• Familiarity with converting processes, raw materials, and performance-based specifications.

🏝️ Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.

• 401(k) retirement plan with company matching contributions.

• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program that offers a variety of services.

• Paid time off and holidays to relax, recharge, and tend to your health and that of your family.

• A range of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.

• Tuition reimbursement.