Technical Account Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Take charge of the technical relationship and long-term success for a selection of strategic accounts.

• Facilitate architecture assessments and design consultations to comprehend each customer's deployment.

• Enhance product usage by pinpointing capability gaps between customers' developments and the platform's offerings.

• Act as the coordinator for the entire LiveKit team supporting each account.

• Represent the customer's perspective within LiveKit, converting field insights into product recommendations.

• Conduct executive business reviews that link platform performance to business results.

• Engage with customers on-site during major launches and executive assessments.

• Identify early signs of expansion and smoothly transition them to the sales team.

⛳️ Requirements

• Over 8 years of experience in technical, customer-facing roles such as Technical Account Manager (TAM), Solutions Architect, Sales Engineer, or a senior engineering position with substantial customer interaction.

• Proven experience as the reliable technical representative for engineering clients.

• Proficient in developer-platform concepts such as APIs, SDKs, frameworks, and deployment methodologies.

• Knowledgeable about real-time, distributed, or developer-platform systems.

• Comfortable managing a portfolio with a proactive approach to monitoring customer health.

• Excellent communication skills, both written and verbal, with engineers and executives alike.

🏝️ Benefits

• Competitive salary and equity package

• Health, dental, and vision benefits

• Flexible vacation policy