Technical Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a reliable weekly point of contact for the client, overseeing routine business-as-usual (BAU) tasks and ensuring timely delivery through personal accountability, internal teamwork, and effective utilization of available resources.

• Design and manage channel implementation strategies that align with both technical requirements and the capabilities of Rithum's platform.

• Lead tactical execution strategies on the Rithum platform, encompassing operational workflows and commercial drivers such as repricing, promotional planning, and algorithmic optimization to boost visibility and maximize revenue conversion.

• Perform technical evaluations, pinpointing areas for optimization while providing forward-thinking recommendations that align with client objectives.

• Serve as a trusted technical advisor, assisting clients in overcoming challenges and realizing value through the effective use of Rithum’s solutions.

• Take ownership of resolving complex technical issues in partnership with Product, Engineering, and Client Success Engineering teams.

• Facilitate communication between client technical teams and Rithum’s internal teams to ensure shared understanding and efficient execution.

• Assist in technical roadmap planning, feature adoption, and product feedback loops with strategic clients.

• Maintain an extensive understanding of platform functionalities, data flows, and emerging capabilities.

⛳️ Requirements

• Minimum of 2 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace position with a brand or retailer.

• Proven track record of supporting enterprise or strategic clients through technical onboarding, platform integration, and ongoing optimization.

• Strong expertise in using Excel.

• Basic understanding of channel requirements, data mapping, and feed architecture.

• Demonstrated capability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Proven proficiency with Microsoft Copilot and comfort in utilizing AI-driven tools within daily operations, with a continuous interest in emerging technologies.

• Familiarity with platforms like Salesforce, JIRA, or similar workflow/project tracking systems.

• Excellent problem-solving abilities, focusing on root cause analysis and resolution.

• Strong verbal and written communication skills.

🏝️ Benefits

• Medical, dental, and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1.

• A 6% 401(k) match.

• Competitive time-off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service, PTO increases to 22 days, and at 5 years it increases to 25 days.

• 12 weeks of primary caregiver leave & 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance at 2x salary.

• Access to the Calm app and the Employee Assistance Program.

• $65/month remote work stipend for internet.

• Culture and team-building activities.

• Tuition assistance.

• Career development opportunities.

• Charitable contribution match up to $250 per year.