Technical Account Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Act as a regular weekly point of contact for the client, overseeing day-to-day business-as-usual (BAU) operations and guaranteeing timely execution through personal accountability, internal collaboration, and effective utilization of available resources.

• Formulate and manage channel implementation strategies that are in line with channel technical specifications and Rithum's platform capabilities.

• Propel tactical execution strategies across the Rithum platform, encompassing operational workflows and commercial mechanisms such as repricing, promotional strategies, and algorithmic optimization to improve visibility and maximize revenue conversion.

• Perform technical evaluations, pinpointing areas for enhancement and providing forward-thinking recommendations that align with client objectives.

• Serve as a reliable technical advisor, assisting clients in overcoming challenges and realizing value through effective utilization of Rithum’s solutions.

• Take ownership of resolving intricate technical issues in partnership with Product, Engineering, and Client Success Engineering teams.

• Facilitate communication between client technical teams and Rithum’s internal teams to ensure a shared understanding and streamlined execution.

• Aid in technical roadmap planning, feature adoption, and product feedback loops with key clients.

• Maintain comprehensive knowledge of platform functionalities, data flows, and emerging capabilities.

⛳️ Requirements

• A minimum of 2 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS context, or in a marketplace role with a brand or retailer.

• Demonstrated experience in supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.

• Strong proficiency in Excel.

• Foundational knowledge of channel requirements, data mapping, and feed architecture.

• Proven ability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Demonstrated expertise with Microsoft Copilot and a comfort level in using AI-driven tools in daily workflows, coupled with a continuous interest in emerging technologies.

• Proficiency in platforms such as Salesforce, JIRA, or comparable workflow/project tracking tools.

• Exceptional problem-solving abilities, with a focus on root cause analysis and resolution.

• Strong verbal and written communication skills.

🏝️ Benefits

• Medical, Dental, and Psychology benefits

• Life insurance and disability benefits

• Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days, and 1 Paid Volunteer Day

• Voucher program for Transportation, Meals & Childcare

• Remote Working Stipend: €40/month automatically applied in payroll

• Access to tools that support your wellbeing such as the Calm App and an Employee Assistance Program

• Professional development stipend and learning and development offerings to assist you in building the skills and connections necessary to advance your career.

• Charitable contribution match per team member