Technical Account Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Act as a regular weekly liaison for the client, managing routine business-as-usual (BAU) tasks and ensuring timely execution through personal accountability, internal collaboration, and effective resource utilization.

• Create and manage channel implementation strategies that are in accordance with channel technical specifications and the capabilities of Rithum's platform.

• Propel tactical execution strategies across the Rithum platform, including operational workflows and commercial drivers such as repricing, promotional planning, and algorithmic optimization to improve visibility and maximize revenue conversion.

• Perform technical evaluations, pinpointing areas for enhancement and providing forward-looking suggestions aligned with client objectives.

• Serve as a trusted technical advisor, assisting clients in overcoming challenges and realizing value through effective utilization of Rithum’s solutions.

• Take ownership of resolving complex technical issues in partnership with the Product, Engineering, and Client Success Engineering teams.

• Facilitate communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and efficient execution.

• Assist in technical roadmap planning, feature adoption, and product feedback loops with key clients.

• Maintain an in-depth understanding of platform functionality, data flows, and emerging capabilities.

⛳️ Requirements

• Minimum of 2 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace position with a brand or retailer.

• Demonstrated experience providing support to enterprise or strategic clients through technical onboarding, platform integration, and ongoing optimization.

• Strong proficiency in Excel.

• Basic understanding of channel requirements, data mapping, and feed architecture.

• Proven ability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Demonstrated proficiency with Microsoft Copilot and comfort using AI-driven tools in daily workflows, along with a continuous interest in emerging technologies.

• Proficiency in platforms like Salesforce, JIRA, or other similar workflow/project tracking tools.

• Excellent problem-solving abilities, with a focus on root cause analysis and resolution.

• Strong verbal and written communication skills.

🏝️ Benefits

• Medical, dental, and vision benefits: Affordable healthcare plans and company HSA contributions, commencing on Day 1.

• A 6% 401(k) match.

• Competitive time off package featuring 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; after 3 years of service, PTO increases to 22 days, and after 5 years it rises to 25 days.

• 12 weeks of primary caregiver leave & 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance at 2x salary.

• Access to the Calm app and the Employee Assistance Program.

• $65/month Remote work stipend for internet.

• Culture and team-building activities.

• Tuition assistance.

• Career development opportunities.

• Charitable contribution matching up to $250 per year.