Technical Account Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Act as the primary leader and customer-facing representative for the effective implementation of Omnissa’s Product Solutions.

• Provide project leadership for significant Omnissa initiatives undertaken by customers.

• Oversee cross-functional project teams within Omnissa.

• Create and develop innovative solutions tailored to customer requirements.

• Stay updated on the functional and technical aspects of the Omnissa product suite.

• Advocate for customers to enhance their return on investment (ROI).

• Deliver clear and constructive feedback regarding products.

⛳️ Requirements

• Over 5 years of experience in customer-facing roles in a consultative, advisory, or architectural capacity.

• Solid technical foundation in End User Computing and Cloud Infrastructure.

• Familiarity with SaaS models and methodologies.

• Strong analytical abilities concerning technical and project management challenges.

• Capacity to interact and communicate effectively with Customer CxO, Engineering, and Administrator-level staff.

• Proficiency in both Spanish and English.

• Exceptional communication skills, including verbal, written, interpersonal, and presentation abilities.

• Bachelor’s degree in relevant fields; Legacy VCP-DT or OCP certifications will be viewed favorably.

• Willingness to travel up to 10 percent of the time, including international travel when necessary.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work arrangements.

• Opportunities for professional development.