Technical Account Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Oversee the entire production journey.

• Spearhead the transition from proof of concept (PoC) to full production.

• Guarantee that customer workloads are deployed, stable, and scalable.

• Accelerate time-to-production and time-to-value.

• Ensure technical success once in production.

• Comprehend customer architectures and use cases thoroughly.

• Monitor and enhance performance metrics such as latency and throughput.

• Identify and proactively address bottlenecks.

• Serve as a reliable technical partner.

• Collaborate directly with customer engineering teams.

• Manage risks and incidents effectively.

• Coordinate with internal teams to resolve any incidents.

• Promote continuous improvement initiatives.

⛳️ Requirements

• Strong understanding of:

• Cloud or infrastructure systems.

• Distributed systems or high-load applications.

• Familiarity with AI/ML workloads (such as LLMs and inference) is highly advantageous.

• Proficiency in troubleshooting and analyzing system performance.

• Experience interacting directly with technical customers (e.g., engineers, ML teams).

• Capability to convey complex subjects clearly and effectively.

• Strong sense of ownership – focused on driving outcomes rather than just completing tasks.

• Ability to manage multiple customers and prioritize effectively.

• A structured, proactive, and solution-oriented approach.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Opportunities for professional advancement within Nebius.

• Flexible working arrangements available.

• A vibrant and collaborative work environment that encourages initiative and innovation.