Technical Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Natterbox is seeking a motivated and technically inquisitive Technical Account Manager to join our team in Australia.

• This role combines elements of Technical Account Management and Professional Services, positioned at the crossroads of customer account management, technical delivery, and business process consulting.

• You will serve as the primary technical partner for a portfolio of customers in the Asia-Pacific and US West Coast markets, ensuring they derive maximum value from the Natterbox platform, addressing intricate challenges, and pinpointing opportunities to enhance and deepen engagement.

⛳️ Requirements

• Demonstrated experience in a customer-facing capacity, with a history of managing client relationships and delivering technical or professional services to external stakeholders.

• Must be currently residing in Australia and possess the full legal right to work in Australia on a permanent, full-time basis (sponsorship is not offered for this position).

• Practical technical experience in at least one of the following areas: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development. This is a strict requirement - candidates lacking this experience will not be considered.

• Experience in managing multiple stakeholders and concurrently running projects.

• Ability to navigate ambiguity comfortably - capable of extracting clear signals and actionable items from unstructured discussions.

• Customer-focused with outstanding active listening skills, including the capacity to pause, process, and clarify client needs prior to responding.

• High level of self-awareness and emotional intelligence necessary to manage competing priorities and maintain composure in high-pressure situations.

• Strong critical thinking and well-developed problem-solving skills.

• Excellent organizational and time-management abilities.

• Exceptional interpersonal and professional communication skills.

• Proven ability to excel in a remote-first work environment, exhibiting strong self-regulation and proactive communication habits.

🏝️ Benefits

• This remote-first role provides a flexible schedule and the chance to work at the cutting edge of cloud communications.

• You will be part of an innovative team that prioritizes curiosity, emotional intelligence, and AI-driven innovation, offering a platform to manage global stakeholders while ensuring a healthy work-life balance.