Technical Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main liaison for key client accounts, fostering and sustaining robust relationships with clients.

• Efficiently manage the onboarding process for multiple clients at once, understanding their technical requirements and business goals to ensure our AI-driven customer support solutions align with their needs.

• Work collaboratively with internal teams, including sales, product development, and customer support, to meet client requirements and resolve technical challenges.

• Cultivate and maintain a comprehensive understanding of our AI-driven customer support solutions, effectively conveying technical details to clients.

• Spot opportunities for upselling and cross-selling our solutions to current clients.

• Monitor and report on essential account metrics, such as customer satisfaction and product usage, using this data to enhance our solutions.

⛳️ Requirements

• A bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.

• 2-3+ years of experience in a hands-on technical role with a track record of delivering successful customer implementations.

• A solid technical foundation with a strong understanding of SaaS platforms, APIs, and cloud services.

• Excellent project management abilities, capable of managing multiple projects at the same time.

• Capacity to adopt a consulting mindset and effectively explain technical concepts to non-technical stakeholders.

• Outstanding organizational and problem-solving capabilities.

• Proficient communication skills in English, both written and verbal.

🏝️ Benefits

• Comfortable working EST hours.