This is a fully remote position, open to applicants in Connecticut.

• Take ownership of revenue performance across your portfolio, focusing on growth, retention, and renewals.

• Develop and implement multi-quarter account strategies that align with partner objectives and revenue targets.

• Ensure robust account health, readiness for renewals, and the establishment of long-term contracts.

• Identify and execute on growth opportunities that lead to measurable enhancements in partner performance.

• Facilitate behavioral changes in organizers, assisting them in transitioning from manual processes to AI-enabled operating models.

• Utilize internal AI tools in conjunction with external resources to enhance account management, generate insights, and prioritize actions.

• Serve as a trusted advisor to senior stakeholders at event organizing companies.

• Offer data-driven insights to enhance event performance.

• Assist partners in designing and implementing AI-driven support frameworks.

• Minimum of 4 years in Technical Account Management, Strategic Customer Success, or related roles.

• Demonstrated experience in managing revenue, retention, or expansion targets.

• Strong technical proficiency in APIs, integrations, and data flows.

• Excellent stakeholder management skills, including experience with C-level executives.

• Ability to thrive in ambiguous situations and create structured approaches.

• High level of curiosity and enthusiasm for AI tools, automation, and data-driven workflows.

• Proven capability to leverage technology to enhance personal productivity and impact.

• Comfortable guiding non-technical stakeholders in the adoption of AI-enhanced solutions.

• Options for remote work.

• Opportunities for professional development.

Technical Account Manager

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