Technical Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Drive the adoption and growth of the platform through collaboration with the Account Team.

• Establish strategic relationships with customer IT teams and internal stakeholders.

• Collect feedback and participate in initiatives for product improvement.

• Lead complex troubleshooting efforts and provide proactive technical guidance.

• Oversee and maintain system integrations and security configurations.

• Implement risk monitoring systems and address technical issues.

• Design and execute efficient configuration and routing strategies.

• Analyze performance metrics to enhance productivity and efficiency.

• Identify and facilitate technical expansion within the customer's roadmap.

⛳️ Requirements

• Over 5 years of experience in technical consulting, technical account management, solutions architecture, or a comparable client-facing technical role.

• Proficiency in Contact Center as a Service (CCaaS) solutions and SIP is a plus.

• Strong grasp of software and front-end development concepts.

• Demonstrated problem-solving abilities with effective task prioritization skills.

• Exceptional communication skills, both verbal and written.

• Capacity to explain technical concepts to non-technical executive audiences.

• Bachelor's degree in a relevant discipline.

🏝️ Benefits

• Competitive salary and stock options.

• Support for professional development (trainings, courses, conferences, books, etc.).

• Access to the latest tools and equipment necessary for your role.

• Team events including annual employee awards, internal hackathons, and various exciting gatherings from cooking to the Glia Olympic games.

• Commitment to diversity with representation from 25 countries.