Technical Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the onboarding process for new clients.

• Serve as the primary contact for any inquiries or concerns from clients, managing specific client relationships from an Account Management standpoint.

• Conduct training sessions to enhance the knowledge and skills of your clients.

• Facilitate impact review sessions to demonstrate the ROI of Scibids and explain why we are integral to their strategy.

• Collaborate with your sales lead to expand and develop existing client business while securing new opportunities.

• Engage in problem-solving by working with the broader Scibids team to address potential challenges.

• Deliver exceptional customer service, adopting a forward-thinking and opportunistic approach to foster strong working relationships with clients, which is foundational to our service ethos.

⛳️ Requirements

• Professional experience in programmatic trading, analytics, or within a customer success/account management team in the programmatic sector.

• Experience with at least DV360 or The Trade Desk, and familiarity with Google Ads, Meta, or TikTok is a plus.

• Proficiency in English, with strong written and verbal communication skills for effective collaboration with both internal and external team members.

• Detail-oriented, with the ability to prioritize multiple projects and tasks simultaneously until completion.

• Experience in a startup environment is advantageous.

• A proactive attitude that brings energy, drive, and enthusiasm to the role.

• Ambition to advance your career as the company continues to grow.

• A background in advanced mathematics or a degree in mathematics will be beneficial.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible working arrangements.

• An inclusive and dynamic work environment.