Technical Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the main technical liaison and enhance our customer support teams.

• Facilitate the onboarding process for new customers to the CrowdStrike platforms.

• Ensure customer satisfaction through regular health assessments, product training, and by developing and sharing best practices.

• Represent customer interests with internal CrowdStrike teams to guarantee that necessary feedback is properly documented and evaluated.

• Interact with customers at all organizational levels, from the SOC front lines to the C-suite.

• Investigate customers’ technical challenges promptly and provide follow-up recommendations and action plans.

• Escalate customer concerns to management when necessary.

• Maintain oversight of the overall resolution process for any escalated cases, leading cross-functional teams as required.

• Utilize internal technical resources, including development engineers, the knowledge base, and other internal tools to deliver the most effective solutions to customer issues.

• Develop knowledge base content to document new insights for reuse throughout the company and user community.

• Engage in technical discussions within the team to exchange best practices and learn about new technologies and complementary security applications.

• Identify renewal risks and work with internal teams to address and ensure successful renewals.

• Assist sales teams in pinpointing account expansion opportunities.

• Manage support cases to ensure issues are resolved swiftly.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• Experience with Windows Server Operating Systems.

• Familiarity with enterprise web technologies, security, and advanced infrastructures.

• Exceptional customer service abilities and capability to quickly establish technical credibility with clients.

• Strong communication skills, both written and verbal.

• Professional proficiency in the English Language.

• Demonstrated problem-solving abilities.

• Team-oriented mindset.

• Willingness to travel up to 25%.

🏝️ Benefits

• Competitive compensation and equity awards as a market leader.

• Comprehensive wellness programs for both physical and mental health.

• Generous vacation and holiday policies for personal recharge.

• Paid parental and adoption leave.

• Opportunities for professional development for all employees, irrespective of their level or role.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture equipped with world-class amenities.

• Great Place to Work Certified™ internationally.