Technical Account Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Oversee the technical onboarding and post-sales implementation of Chainalysis solutions for designated customers, guiding them from initial discovery to go-live and stabilization.

• Create and configure integrations, APIs, data feeds, and workflows that align Chainalysis products with each customer's architecture, use cases, and compliance demands.

• Track product usage, service level agreements (SLAs), and key technical health indicators; proactively spot risks, facilitate issue resolution, and highlight optimization opportunities.

• Share best practices, enabling content, and technical advice that assist customers in enhancing adoption and uncovering new use cases across investigations, compliance, and risk teams.

• Serve as the primary technical liaison for your accounts, collaborating with internal Product and Engineering teams on escalations, roadmap feedback, and customer-driven enhancements.

• Collaborate with Customer Success Managers and Account Executives to aid in renewals and expansions by providing credible technical insights, ROI data, and solution recommendations.

• Occasionally travel to client locations or regional events to assist with key deployments, workshops, and executive briefings.

⛳️ Requirements

• Experience in customer-facing technical roles such as Technical Account Manager, Professional Services Consultant, Solutions Architect, or Sales Engineer within a B2B software context.

• Practical experience in implementing or supporting enterprise software in production settings (e.g., operating systems, virtualization, databases, networks, security tools).

• High proficiency with APIs, scripting, and data querying (e.g., writing scripts, regular expressions, SQL) for troubleshooting, integration, and software solution enhancement.

• Proven ability to communicate effectively between technical and business stakeholders, simplifying complex ideas and influencing decision-makers at various levels.

• Established history of fostering long-term, trust-based customer relationships and ensuring successful adoption of technical products over time.

• Comfortable working in a dynamic, high-growth, and ambiguous environment, demonstrating a strong sense of ownership and a “customer-obsessed” mentality.

• Proficient in both English and Italian.

🏝️ Benefits

• Flexible working arrangements