Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main technical contact for key accounts, ensuring a smooth customer experience after implementation.

• Collaborate with Strategic Account Managers to pinpoint and suggest new features, integrations, and optimization opportunities that enhance client value and promote growth.

• Act as the central communication link between customers, Product, and Engineering, offering technical guidance, managing escalations, and ensuring efficient resolution of complex issues.

• Maintain comprehensive product knowledge to provide strategic recommendations.

• Convert business objectives into actionable technology strategies utilizing Boulevard’s platform.

• Guide customers on configuration, integrations, API usage, and best practices for optimization, while executing product updates to ensure continued alignment with their business needs.

• Collect feedback and advocate for client needs internally to shape the roadmap and improve processes.

• Document recurring technical issues and suggest enhancements to internal playbooks and processes.

• Participate in Quarterly Business Reviews (QBRs) to align on strategic objectives, evaluate outcomes, and identify growth opportunities.

• Keep accurate records across Salesforce, Asana, and other relevant tools.

⛳️ Requirements

• 3–5 years of experience in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization.

• Capability to manage multiple accounts, projects, and requests concurrently, effectively balancing competing priorities while maintaining outstanding attention to detail.

• In-depth understanding of SaaS products, APIs, and integrations; able to troubleshoot and convey complex technical concepts clearly.

• Strong passion for aiding customer success; demonstrated history of enhancing adoption, satisfaction, and retention.

• Proficient in collaborating with Sales, Product, Support, and Engineering teams.

• Excellent written and verbal communication skills suited for both technical and executive audiences.

• Highly organized and self-motivated.

🏝️ Benefits

• 401(k) matching along with dental, medical, vision, and life insurance.

• Flexible vacation day policy.

• Fully remote position with a monthly work from home stipend.

• Family planning resources and specialized support programs.

• Opportunities for equity.