Technical Account Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Develop historical records that accurately illustrate how our services are being utilized, identifying potential issues that may arise.

• Visually analyze code to understand the customer’s implementation, leveraging knowledge of B2 and S3 compatible APIs to clarify user code functionality.

• Write scripts that utilize the B2/S3 compatible API for testing purposes.

• Test third-party integrations and conduct in-depth analyses to gain a comprehensive understanding of all integrations, while documenting quick configurations, caveats, and other valuable information to assist in training.

• Collaborate closely with members from various teams, including Sales, Marketing, Engineering, Operations, and Product Management.

• Provide mentorship to Technical Support Engineers and others in diverse technical areas.

• Offer post-sales support for large customers; participate in Solution Engineer calls and communication through Slack/email with major clients as they transition from pre-sales to post-sales.

• Develop, implement, and use monitoring tools to proactively address common support issues before they affect the customer base, including the creation of monitoring dashboards and alert systems.

• Engage at a cross-departmental level to resolve customers' unique requirements.

• Establish rapport and trust with assigned customers on technical matters.

• Conduct thorough technical troubleshooting of customer issues using analytical tools and internal system logs.

⛳️ Requirements

• Proficient in MacOS, Windows, Linux, and BSD command line interfaces.

• Capable of creating and editing shell configuration files.

• Intermediate development skills in any development or scripting language.

• Basic understanding of data structures and programming flows.

• Strong organizational abilities.

• Self-driven with the capacity to work independently.

• Extensive experience in troubleshooting and debugging.

• Understanding of APIs, their usage, and the ability to create scripts that leverage APIs is essential for this role.

• Familiarity with tools like Postman or Paw.

• Possess soft skills and knowledge of de-escalation techniques for managing frustrated or enthusiastic customers.

• Punctuality and the ability to adhere to schedules and deadlines are critical for this position.

• Excellent communication skills as this role involves frequent interaction with customers via phone, chat, and email.

• Availability for on-call support as required.

• Ability to quickly learn new tools and use them effectively in an impromptu manner.

• Willingness and capability to responsibly utilize AI to enhance workflow.

• Minimum of 2-4 years of experience.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Remote work options